MedXCom’s Direct Connect routes incoming calls to a doctor’s specified phone number. Doctors can store multiple phone numbers and direct the system to route calls to any specific phone at any point in the day. When a doctor receives a call, they listen to a brief message from the caller before deciding whether to connect immediately or defer the call for another time.
Using our Voice to Text Transcription option, the doctor can instead elect to get their caller’s message sent directly to their MedXCom app, both as an audio file and a transcribed message. The doctor can then review the patient’s chart information in real time, and return the call directly through the app, which always provides them with Caller ID protection.
A Live Operator is available for those doctors who wish to use one. The doctor can choose whether to be connected via phone, or have the operator send them a secure message detailing the reason for the call. All calls with operators, whether connected with a doctor or not, are recorded and archived, and are accessible at anytime from anywhere. Best of all, the choice of whether or not to use a live operator is doctor-specific, allowing your practice to customize how each doctor prefers to be contacted.
Because we utilize the latest technology available, the typical MedXCom client pays about ½ of what they were paying for their legacy live operator service. Find out for yourself by using our cost calculator!