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5 Important Things Needed in a Medical Answering Service

A medical answering service is crucial for all medical offices. Medical answering services can provide doctor to patient communication in a fast and effective way. With assistance of the use of modern technology, doctors can easily access secured text messaging, transcripts, and automated voice answering systems through MedXCom’s easy to use medical answering service.

Here are 5 vital things every medical office needs in a medical answering service.

Live Operator

Live operators provide answers specific to each practice. They also direct calls based on each on-call physician’s instructions and call routing rules.

Screened Calls

The answering service determines which are non-urgent calls and which are urgent. Urgent patient calls are directed to an on-call provider so that their medical issue can be addressed properly.

Accessible Archive

To reduce liability risks, all communication that goes through your medical answering service, including those between an operator and patient, is recorded and archived for up to 23 years.


Providers can have full control and customization. They can choose how they receive the medical answering service calls. These options include direct connection, HIPAA-compliant secure text message, email or via a live operator. The system is also available on mobile applications in the Google Play and iTunes stores.

Protected Caller ID

If a provider wishes to contact a patient through a phone number not associated with the office, the system blocks the caller ID.

Strong Security

Sending private medical information to providers is done using state of the art security systems. Messages are sent via an encrypted, HIPAA- and HITECH-compliant environment to ensure security.

MedXCom’s answering service allows physicians to communicate, track, and preserve after hours calls with total accuracy. For more information, contact us today!

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