MedXCom’s Direct Connect option routes incoming calls to a doctor’s specified phone number. Doctors can store multiple phone numbers and direct the system to route calls to any specific phone at any point in the day. When a doctor receives a call, they listen to a brief message from the caller, can review the caller’s athenaClinical’s chart in real-time, and then decide whether to connect immediately or defer the call for another time.
MedXCom is the most advanced athenaClinicals-integrated medical answering service available on the market today. When a patient calls in the middle of the night, MedXCom automatically reaches into athenaClinicals, grabs that patient’s chart, and displays it directly on the doctor’s smartphone in real-time. MedXCom also generates a recording of the conversation between the doctor and the patient, and pushes it back into the patient’s athenaClinicals chart automatically, along with any post-call notes the doctor makes. Documenting after-hours calls has never been simpler!
How It Works
Each doctor within a practice can customize which data fields they want displayed when reviewing a patient’s chart, and in which order. Additionally, doctors can post notes straight into a patient’s athenaClinicals chart without an associated phone call if the need arises directly from the MedXCom app.
Because the system utilizes the latest technology available, the typical MedXCom client pays a fraction of what they were paying for their legacy live operator service. Find out for yourself by using our cost calculator!
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