Choosing a medical answering service with a personal touch will improve the overall experience for your patients. All of the services provided by MedX enables doctors and healthcare staff to focus more on treatment and less on administrative issues. Patients will appreciate the positive customer service aspect that comes with having a medical answering service.
Patients Interact with Real People
Patients get to have a much more personal experience with healthcare professionals when there is an answering service in place. Patients want to communicate with live, friendly people, as opposed to voice mail recordings or automated systems, which often time leads to frustration. With a medical answering service, you can rest assured knowing that a well-trained staff of healthcare professionals is on call 24/7 to talk to your patients.
When it comes to healthcare and medical services, the patient’s experience is very important. Many people prefer personable physicians and nurses to non-personable ones. The human experience is essential, and having a friendly and helpful individual answering the phone will make all a big difference to your patients.
Medical Attention Available Around the Clock
If your patient has an emergency while the office is closed, they can reach an actual person about their situation, even though an office staff member may not be in the office to take the call. All communications are conveniently conducted and archived through a fully secured and HIPAA-compliant application that can be easily installed on tablets and mobile phones. Even more convenient for doctors themselves is that a hybrid live operator and automated service built within the MedXCom system helps office administration take notes about the patient and pass that information along to the doctor.
Medical Answering Services are More Efficient
A medical answering service prevents your nurses and physicians from wasting valuable time. MedX is helpful for medical offices during normal business hours, including: days with higher call volume, when the office is short-staffed, and during inclement weather. This allows the staff to be able to spend more time with the patients, offering quality healthcare.
MedXCom is the perfect solution for personable afterhours communications between patients and healthcare professionals. For more information on high-quality medical answering services in New Jersey, contact us today.