Many doctors and health groups are learning about the power of mobile. With MedX Answering Services, doctors and medical staff can improve communication with patients during off-hours. Positive mobile interactions and experiences form the foundation for creating satisfied patients, who are more likely to stay with a doctor and recommend the practice to others.
Quality and convenience are important factors in the competitive industry of healthcare. Today, it is so easy for doctors to access their patients’ health information online using their mobile devices. In fact, the average American checks their cell phone 46 times per day. A Medical Answering Service allows trained healthcare professionals to speak with patients after hours in case of an emergency. Having a live operator to take a patient’s call ensures that the situation is handled properly and meets the patient’s expectations. Thousands of physicians and medical offices in New Jersey are realizing the advantages of mobile, creating a more seamless patient experience through MedX.
MedX’s live operator, hybrid automated-live operator, and secured text messaging services are all easily accessible through a single application designed for your mobile device or tablet and is available through Google Play and iTunes. This user-friendly set up allows easy communication between patients and medical offices, even after hours, in a way that is safe, secure, and instantaneous.
Online security does not need to be a concern to patients. All communication that goes through MedX’s Medical Answering Service, including those between an operator and patient, is recorded and archived for up to 23 years to reduce liability risks. Private medical information sent to providers is done using state of the art security systems. Messages are also sent via an encrypted, HIPAA- and HITECH-compliant environment to ensure security.
For more information about Medical Answering Services in New Jersey, contact us or give us a call at 877-633-9776 today!