MedXCom’s hybrid medical answering service, originally conceived of as a means to safeguard doctors from nuisance he said/she said lawsuits, has become the true disruptor to the live operator answering service industry; an industry that has not seen any real innovation in the past 40 years.
We’ve created the first hybrid medical answering service: we merge the best aspects of a live operator experience with a sophisticated, yet easy-to-use automated platform.
How Does It Work?
Simply forward your main number to MedXCom. Our system then screens out non-urgent calls, like prescription refills and appointment changes, ensuring only truly urgent calls get escalated to the on-call provider.
If the call is urgent, MedXCom records a short message from the caller, then checks your on-call calendar, which is self-managed by your practice and can be amended at any time with the click of a button, to determine which provider is on call. MedXCom then checks to see how the on-call provider wants to be contacted:
- directly via the automated system, while the patient waits on hold;
- via a live operator, while the patient waits on hold; or,
- by our voice-to-text messaging via our HIPAA-compliant secure texting platform.
Each provider in your practice selects their own method of contact and can always modify their own preferences in real-time, via our iPhone and Android apps.
Subscribe to our EMR integration and MedXCom will display the patient’s medical summary right on your smartphone as the call comes through. Consider how powerful that is from both a clinical and risk management perspective: no longer do you need to rely on the patient’s recollection of clinically relevant information, especially as you cover for other providers’ patients.
When the call is complete, MedXCom automatically ports the call recording back into the patient’s EMR record, supporting Patient Center Medical Homes (PCMH) and Meaningful Use (MU).*
And best of all: it does all of this for about 1/3 the cost of your average legacy live operator answering service. MedXCom is truly simpler, safer and less expensive than any other answering service available today.