When you are ready for MedXCom to handle your calls, simply forward your practice line(s) to your MedXCom number. The system then screens out non-urgent calls, like prescription refills and appointment changes, ensuring only truly urgent calls get escalated to the on-call provider.
If the call is urgent, MedXCom will have the caller record a brief message, then check your on-call calendar, which is self-managed by your practice and can be amended at any time with the click of a button, to determine which provider is on call. MedXCom then checks to see how that on-call provider wants to be contacted:
directly via our automated system, while the patient waits on hold;
via our US-based live operator, while the patient waits on hold; or,
by our voice-to-text messaging via our HIPAA-compliant secure texting platform.
Each provider in your practice selects their own method of contact, and can always modify their own preferences in real-time, via our iOS/Android apps.
With our optional EMR Integration for users of athenaClinicals and AdvancedMD, MedXCom will display the caller’s medical summary, pulled directly from that patient’s EMR chart, instantly on your smartphone as the call comes through. Any post-call notes documented via the smartphone app are automatically pushed back into the patient’s record.
When the call is complete, MedXCom automatically ports the call recording back into the patient’s EMR record, supporting Patient Center Medical Homes (PCMH) and Meaningful Use (MU).