When you are ready for MedXCom to handle your calls, simply forward your practice line(s) to your MedXCom number.  The system then screens out non-urgent calls, like prescription refills and appointment changes, ensuring only truly urgent calls get escalated to the on-call provider.

If the call is urgent, MedXCom will have the caller record a brief message, then check your on-call calendar, which is self-managed by your practice and can be amended at any time with the click of a button, to determine which provider is on call.  MedXCom then checks to see how that on-call provider wants to be contacted:

• directly via our automated system, while the patient waits on hold;
• via our US-based live operator, while the patient waits on hold; or,
• by our voice-to-text messaging via our HIPAA-compliant secure texting platform.

Each provider in your practice selects their own method of contact, and can always modify their own preferences in real-time, via our iOS/Android apps.