MedXCom’s hybrid medical answering service, originally conceived of as a means to safeguard doctors from nuisance he said/she said lawsuits, has become the true disruptor to the live operator answering service industry; an industry that has not seen any real innovation in the past 40 years.
We’ve created the first hybrid medical answering service: we merge the best aspects of a live operator experience with a sophisticated, yet easy-to-use automated platform.
How Does It Work?
Simply forward your main number to MedXCom. Our system then screens out non-urgent calls, like prescription refills and appointment changes, ensuring only truly urgent calls get escalated to the on-call provider.
If the call is urgent, MedXCom records a short message from the caller, then checks your on-call calendar, which is self-managed by your practice and can be amended at any time with the click of a button, to determine which provider is on call. MedXCom then checks to see how the on-call provider wants to be contacted:
- directly via the automated system, while the patient waits on hold;
- via a live operator, while the patient waits on hold; or,
- by our voice-to-text messaging via our HIPAA-compliant secure texting platform.
Each provider in your practice selects their own method of contact and can always modify their own preferences in real-time, via our iPhone and Android apps.
With our EMR Integration, MedXCom displays the caller’s medical summary, pulled directly from that patient’s EMR chart, instantly on your smartphone as the call comes through. Any post-call notes documented via the smartphone app are automatically pushed back into the patient’s record.
When the call is complete, MedXCom automatically ports the call recording back into the patient’s EMR record, supporting Patient Center Medical Homes (PCMH) and Meaningful Use (MU).
And best of all: it does all of this for about 1/3 the cost of your average legacy live operator answering service. MedXCom is truly simpler, safer and less expensive than any other answering service available today.