MedXCom is a Medical Answering Service in Long Island

MEDXCOM IS A MEDICAL ANSWERING SERVICE THAT IS REVOLUTIONARY

In 2012, three doctors, upset over losing an avoidable medical malpractice lawsuit, decided to disrupt the live operator medical answering service industry, an industry that hasn’t seen innovation in over 40 years.

Together with a team of technology professionals, they redesigned the entire communication experience. Their solution is revolutionary — it’s called MedXCom.

Simpler, safer and less expensive, MedXCom’s hybrid medical answering service is the first to merge an automated answering service with a live operator option, allowing physicians to communicate, track, and preserve night calls with total accuracy. The revolution is here.

How MedXCom Is Different

The automated system screens out non-urgent calls
Urgent calls are routed to the on-call provider
Providers control how calls flow to them: direct connection, text message or via live operator
Calls are recorded and archived for 23 years
Calls made out of the system protects the provider’s caller ID
PHP push gives the provider critical information at the point of contact
Full integration with multiple EMR systems (in development)

Why MedXCom Is Different

Because patient satisfaction is key, we give providers the ability to connect directly with callers
Because the threat of lawsuits is always present, we record and archive all calls, including those between an operator and patient
Because standard SMS texting between doctors and/or with patients is not HIPAA-compliant, we provided secure texting
Because the last thing doctors want is to give up their personal cellphone number, we protect their caller ID
Because PCMH requires all after hours conversations to be reflected in the EMR, we port all recordings directly into patient records

How It Works

Services

Pricing