MEDXCOM IS A MEDICAL ANSWERING SERVICE THAT IS REVOLUTIONARY
In 2012, three doctors, upset over losing an avoidable medical malpractice lawsuit, decided to disrupt the live operator medical answering service industry, an industry that hasn’t seen innovation in over 40 years.
Together with a team of technology professionals, they redesigned the entire communication experience. Their solution is revolutionary — it’s called MedXCom.
Simpler, safer and less expensive, MedXCom’s hybrid medical answering service is the first to merge an automated answering service with a live operator option, allowing physicians to communicate, track, and preserve night calls with total accuracy. The revolution is here.
- The automated system screens out non-urgent calls
- Urgent calls are routed to the on-call provider
- Providers control how calls flow to them: direct connection, text message or via live operator
- Calls are recorded and archived for 23 years
- Calls made out of the system protects the provider’s caller ID
- PHP push gives the provider critical information at the point of contact
- Full integration with multiple EMR systems (in development)