Smartphone apps are included for both iOS and Android devices
MedXCom is a simple to use automated answering service for medical practices with optional add-on features, such as EMR Integration and a Live Operator, and built-in Secure Messaging with colleagues and patients.
MedXCom’s HIPAA-compliant automated answering service is a cost-saving, dependable cloud-based platform. The system allows physicians and practice managers to control their on-call calendar, call rules and phone settings without having to contact a third party to make any changes. All communication through the system is recorded and archived, mitigating risk and reducing liability.
Select Features of MedXCom’s Automated Answering Service
All calls made out of the system will display the practice’s public number
Switch on-call coverage to colleagues in real-time via the app or web portal
Receive a HIPAA-compliant voice-to-text transcription of a patient’s call, which you can review before listening to the recorded message and calling the patient back
All voicemails and conversations with patients can be recorded and archived
Decide whether you want to be notified of urgent calls via text, direct call, or live agent* and switch between them on-the-fly
Access your messages from any internet-connected device or touch tone phone
Customize what your callers hear when MedXCom answers your calls
Your on-call schedule is managed directly from your web portal and updated in real-time; no need to contact a 3rd party
Manage the greeting your callers hear from any phone, alerting them of any unexpected closures due to holidays or inclement weather
Simply forward your practice line to MedXCom whenever you want it to handle your calls; the system is always on
With MedXCom’s EMR-integration, patient information is available to you at the point-of-care. When a patient calls, MedXCom automatically reaches into your EMR, grabs patient data, and displays it directly on your phone in real-time. MedXCom also generates a recording of your conversation, and pushes it back into the patient’s chart automatically, along with any post-call notes you make.
Select Features of MedXCom’s EMR Integration
Pull PHI in real-time directly from the patient’s chart and have it display on your phone before, during or after a call
Push call details, notes, and a link to the call recording directly into a patient’s chart
Create standalone patient notes that automatically get pushed into a patient’s chart
MedXCom’s live operator option allows practices and providers to enjoy the best aspects of both an automated system and a human agent. Non-urgent calls are filtered through the automated system before reaching a live operator, reducing unnecessary minute usage, thus keeping costs low. As recorded conversations between patient and live operator are accessible via both web portal and phone apps, providers do not need to speak with an agent to retrieve messages, again minimizing minutes and cost.
Select Features of MedXCom’s Live Operator Option
Our US-based agents are highly trained to adhere to your customized needs
Spanish speaking agents are available
On average, calls are answered in under one minute by a live person
Each provider in your practice can specify their own preferred call routing instructions for the live agents to follow
Live agents can patch urgent patient callers directly with on-call providers or send a via HIPAA-Compliant Secure Message
Call recordings between live operator and patient are accessible for review and can be pushed into the patient’s chart*
*requires EMR Integration
Using the live operator service is at the provider level; all providers within the practice have the flexibility to choose between the automated service and a live agent for urgent calls
Reduce live agent usage by filtering non-urgent calls directly to voice mailboxes and accessing call data via call recordings between patient and live operator
Our per minute rate includes all minutes; that is, no surge pricing for holidays or weekends or anything else
The MedXCom Secure Messaging platform works just like standard SMS texting, but in a HIPAA-compliant environment. Accessible via the smartphone apps and a practice’s web portal, our Secure Messaging allows physicians to communicate with colleagues, practice managers, office staff and patients, thereby strongly enhancing the quality of patient care.
Select Features of MedXCom’s Secure Messaging
Our fully encrypted, HIPAA- and HITECH-compliant environment ensures security
Coordinate patient care and call coverage with co-workers and staff through group Secure Messaging
Communicate with patients conveniently and securely
Ability to modify status to receive secure texts from all patients and providers, providers only, or neither
Share images securely with any MedXCom user
Receipt acknowledgement available for important messages
All messages sent through MedXCom are stored in the system for 23 years
Accessible from both the web portal and smartphone apps at any time from anywhere
MedXCom makes documenting your calls for reimbursement submission as simple as can be. Calls into and out of the system are recorded and timed, and any pre-call work and post-call notes can be easily entered. MedXCom archives all of this information for 23 years, and is accessible at any time. With MedXCom’s video conferencing (coming soon), remote consultations will soon be available, as well.
Select Features of MedXCom’s Telehealth and Telemedicine
Document call duration and additional time spent before and after returning patient-initiated calls related to CPT Codes 99421-99423 and telephone consultative services related to CPT Codes 99441-99443
MedXCom optimizes claim reimbursements for both EMR- and non-EMR-integrated users; when integrated, claims can be dropped into your EMR for submission, while non-integrated users receive a report detailing claims to be submitted
View a log of all calls from the web portal, including caller ID, call duration, and on-call provider
Host video consultations with patients from your app or web portal