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“After using several traditional operator-based answering services, I switched to MedXCom, which not only simplifies my life but is actually fun to use—and is all right on my iPhone.”
“MedXCom is incredibly easy to use and virtually eliminates errors. It allows me to control how my patients contact me, either by connecting me with them over the phone or texting me their message HIPAA-compliantly.”
“If I have to call a patient and I don’t want them to have my phone number, I call them through MedXCom. This is so much better than the operator-assisted answering service I used to have.”
“MedXCom has provided my office with an excellent alternative and more efficient solution to a conventional answering service, all easily accessible via an app on my iPhone. MedXCom has definitely made the way my after hours office calls handled more efficiently and with fewer headaches.”
Freedom from unnecessary calls and wasted minutes with a live operator.
Control how and when you are reached urgently
While best accessed via a smartphone, the system works perfectly well on a flip phone, landline, tablet or PC. Our app allows doctors and practice managers to control their on-call calendar, call rules and phone settings directly from their smartphones, without having to contact a third party to make any changes. With our EMR integration option, critical patient information is made available at the point of contact.
Seamless transfer of on-call coverage to your colleagues
Our medical malpractice carrier partners particularly like this feature, as it gives them the ability to defend you from lawsuits that arise over miscommunications. Click here to learn more about the lawsuit that started MedXCom.
HIPAA-compliant communication that is recorded and archived, thereby mitigating risk
Each on call provider controls how calls connect to them: directly through the system, after speaking with a live operator, or via a HIPAA-compliant text of the patient’s message. MedXCom has no overages or hidden charges, and is one flat fee, with the only exception being for usage of a live operator. But even those costs are kept to a minimum, as only urgent calls ever make it through to them.
Partners
MedXCom is committed to doing everything we can to support our physician community and reduce risk across the provider/patient continuum. In doing so, we have developed specific discounts and benefits for multiple medical societies.
Additionally, MedXCom has partnered with multiple medical malpractice insurance carriers who recognize the strong risk management application the hybrid answering servie affords. In recognition of this commitment to safety we offer oursecure texting platform to their members for free. Our current insurance partners include.
MedXCom | Giffen Solutions, Inc.
258 Newark St., Ste. 201
Hoboken, NJ 07030
Toll Free: 877-633-9776
