MedXCom

90 Washington Valley Road Bedminster, NJ 07921
MedXCom

Improving After-hours for Providers, Practices and Patients

Since 2012, thousands of practices across the country have turned to MedXCom as their after-hours communications solution. Initially developed to protect doctors, today, MedXCom does much more than mitigate risk by recording all calls.

Our dependable, easy-to-use, HIPAA secure automated medical answering service, has evolved into a workflow improvement tool that offers undeniable benefits for providers, staff and patients.

 

On-call providers enjoy:

Automated Medical Answering Service
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Staff will thank you for MedXCom’s:

Patients will compliment your responsiveness and appreciate:

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Patients will compliment your responsiveness and appreciate:

Caller ID Protection icon
Immediate Connection

no hold times, MedXCom immediately answers and screens caller

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Privacy

patient feel comfortable leaving personal messages, no third party

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Less Errors

messages are recorded and delivered directly to the correct on-call provider

How It Works — It’s so simple!

When you forward your lines to MedXCom, your callers hear your customized phone tree, and can select from your tailored menu.

For urgent calls, MedXCom confirms the patient’s callback number, has them state their name and reason for their call. The provider is then contacted according to their self-managed flexible call rules:

All returned or outbound calls made through the system will display your practice phone number. That lets the patient knows the office Is calling without exposing the provider’s personal Caller ID. All calls made through MedXCom are recorded, archived and accessible for 23 years to mitigate risk.

Automated Medical Answering Service - How it works

MedXCom’s Automated Medical Answering Service Includes

iOS and Android App

Smartphone apps are included for both iOS and Android devices

Caller ID Protection

All calls display the practice telephone number

Transfer Call Coverage

Instantly switch coverage to colleague

Voice-To-Text Transcriptions

Read urgent messages before listening to the recording

Flexible Contact Method

Change how you want to be reached in real-time

Available 24/7, 365 Days

Forward your line to your customizable phone tree whenever you want MedXCom to handle your calls

Real-time Calendar Management

No more calls or faxes to call center for last minute changes

Data Analytics and Reporting

Generate basic call reports–NCQA Accreditation

Flat Rate Pricing

No Contracts — month-to-month subscription, cancel at anytime

Secure Messaging

Securely Message colleagues and staff

Phone E/M

Document notes, CPT/ICD codes for E/M billing

MedXCom Automated Medical Answering Service App with Doctor

Getting Started!

Changing your automated medical answering service should be simple, and we’ve made it easy to switch to MedXCom.

We offer a 14-day free trial, month-to-month fixed-price billing, and you can cancel at any time.

We’ll work closely with you to make the transition seamless for your organization.

Contact Now

See Our FREE Short Demo Video and Price Your Plan!


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Richard Garden, TSM-MedXCom Testimonial

What They Say About Us!

“MedXCom’s is incredibly easy to use and virtually eliminates errors. It allows me to control how my patients contact me, either by connecting me with them over the phone or texting me their message HIPAA-compliantly.”

Dr. Richard Garden, Severna Park, MD

What They Say About Us!

Evan-Sorokin, TSM, MedXCom Testimonial

“After using several traditional operator-based answering services, I switched to MedXCom’s medical answering service, which not only simplifies my life but is actually fun to use—and is all right on my iPhone.”

Dr. Evan Sorokin
Cherry Hill, NJ
Richard. Garden, TSM MedXCom Testimonial

“MedXCom’s is incredibly easy to use and virtually eliminates errors. It allows me to control how my patients contact me, either by connecting me with them over the phone or texting me their message HIPAA-compliantly.”

Dr. Richard Garden
Severna Park, MD
Farhad Rafizadeh, TSM, MedXCom Testimonial

“If I have to call a patient and I don’t want them to have my phone number, I call them through MedXCom’s medical answering service. This is so much better than the operator-assisted answering service I used to have.”

Farhad Rafizadeh MD
Morristown, NJ
Daniel Quon, TSM, MedXCom Testimonial

“MedXCom has provided my office with an excellent alternative and more efficient solution to a conventional medical answering service, all easily accessible via an app on my iPhone. MedXCom has definitely made the way my after hours office calls handled more efficiently and with fewer headaches.”

Dr. Daniel Quon
Jackson, MS
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