MedXCom
Improving After-hours for Providers, Practices and Patients
Since 2012, thousands of practices across the country have turned to MedXCom as their after-hours communications solution. Initially developed to protect doctors, today, MedXCom does much more than mitigate risk by recording all calls.
Our dependable, easy-to-use, HIPAA secure automated medical answering service, has evolved into a workflow improvement tool that offers undeniable benefits for providers, staff and patients.
On-call providers enjoy:
- Risk Mitigation — all calls are recorded, archived and accessible for 23 years
- Real-time Delivery of Urgent Calls — connect with your pre-screened caller or receive a text alert
- Caller ID Protection — patients only see your practice telephone number, not your personal number(s)
- Immediate Transfer of Call Coverage — change who's on-call on the fly
- Call Coverage — easily share call coverage with colleagues whether they use MedXCom or not
- Improved After-hours Life — reduced non-urgent call volume and less operator hold time, if added
Staff will thank you for MedXCom’s:
- Dependability — relied on by thousands nationwide for more than 10 years with more than 25 million patient calls connected
- Transparent After-Hour Activity — all doctor/patient interaction logged, available, and documentable
- Real-time Calendar Management — no more calls or faxes to call center for last minute changes
- Ability to Generate Reports — analyze your monthly call data
- Staff Mailbox — don't miss new business opportunities
- Flat Rate Pricing — no contracts, cancel at anytime
- Daytime Overflow — get help with your phone lines during busy daytime hours
Patients will compliment your responsiveness and appreciate:
- An Immediate Connection — no hold times. MedXCom immediately answers and screens the caller
- Practice Caller ID Recognition — patients answer knowing it’s not a blocked or spam number
- Privacy — patients feel more comfortable leaving personal messages, without explaining their condition to an operator
- Less Errors — messages are recorded and delivered directly to the correct on-call provider
Patients will compliment your responsiveness and appreciate:
Immediate Connection
no hold times, MedXCom immediately answers and screens caller
Privacy
patient feel comfortable leaving personal messages, no third party
Less Errors
messages are recorded and delivered directly to the correct on-call provider
How It Works — It’s so simple!
When you forward your lines to MedXCom, your callers hear your customized phone tree, and can select from your tailored menu.
For urgent calls, MedXCom confirms the patient’s callback number, has them state their name and reason for their call. The provider is then contacted according to their self-managed flexible call rules:
- Phone Call: while the patient waits on hold, the provider hears their recorded message before accepting or declining the call
- Text Notification: an SMS is sent to the provider alerting them of an urgent call, which they can retrieve in the app via recorded message or voice-to-text transcription
- Live Operator (optional add-on): a US-based live agent will triage the call based on the provider’s instructions
All returned or outbound calls made through the system will display your practice phone number. That lets the patient knows the office Is calling without exposing the provider’s personal Caller ID. All calls made through MedXCom are recorded, archived and accessible for 23 years to mitigate risk.
MedXCom’s Automated Medical Answering Service Includes
iOS and Android App
Smartphone apps are included for both iOS and Android devices
Caller ID Protection
All calls display the practice telephone number
Transfer Call Coverage
Instantly switch coverage to colleague
Voice-To-Text Transcriptions
Read urgent messages before listening to the recording
Flexible Contact Method
Change how you want to be reached in real-time
Available 24/7, 365 Days
Forward your line to your customizable phone tree whenever you want MedXCom to handle your calls
Real-time Calendar Management
No more calls or faxes to call center for last minute changes
Data Analytics and Reporting
Generate basic call reports–NCQA Accreditation
Flat Rate Pricing
No Contracts — month-to-month subscription, cancel at anytime
Secure Messaging
Securely Message colleagues and staff
Phone E/M
Document notes, CPT/ICD codes for E/M billing
Getting Started!
Changing your automated medical answering service should be simple, and we’ve made it easy to switch to MedXCom.
We offer a 14-day free trial, month-to-month fixed-price billing, and you can cancel at any time.
We’ll work closely with you to make the transition seamless for your organization.
Contact Now
See Our FREE Short Demo Video and Gain Pricing Tool Access!
Enter your email now to watch our short demo video and gain access to the MedXCom pricing tool to calculate your low flat-rate monthly cost.
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What They Say About Us!
“MedXCom’s is incredibly easy to use and virtually eliminates errors. It allows me to control how my patients contact me, either by connecting me with them over the phone or texting me their message HIPAA-compliantly.”
What They Say About Us!
“After using several traditional operator-based answering services, I switched to MedXCom’s medical answering service, which not only simplifies my life but is actually fun to use—and is all right on my iPhone.”
“MedXCom’s is incredibly easy to use and virtually eliminates errors. It allows me to control how my patients contact me, either by connecting me with them over the phone or texting me their message HIPAA-compliantly.”
“If I have to call a patient and I don’t want them to have my phone number, I call them through MedXCom’s medical answering service. This is so much better than the operator-assisted answering service I used to have.”
“MedXCom has provided my office with an excellent alternative and more efficient solution to a conventional medical answering service, all easily accessible via an app on my iPhone. MedXCom has definitely made the way my after hours office calls handled more efficiently and with fewer headaches.”
