MedXCom screens every call that comes into the medical practice whenever your phone lines are directed to it. After hours, at lunch, or during peak operating times, you control how and where calls flow, directly from your PC or via our smartphone app. Routine and non-urgent calls are filtered into mailboxes for follow-up at a later time. When an urgent call routes to a doctor, the system checks to see how they wish to be contacted and begins the process of locating them. Most importantly, each on-call provider can set up the system differently to meet their own specific needs.
MedXCom Direct Connect routes incoming calls to a doctor’s specified phone number. Doctors can store multiple phone numbers and direct the system to route calls to any specific phone at any point in the day. When a doctor receives a call, they listen to a brief message from the caller before deciding whether to connect immediately or defer the call for another time.
Using our Voice to Text Transcription, the doctor can elect to get their caller’s message sent directly to their MedXCom app, both as an audio file and a transcribed message. The doctor can then return the patient’s call directly through the app, which provides them with Caller ID protection.
A Live Operator is available for those doctors who wish to use one. The doctor can choose whether to be connected via phone, or have the operator send them a secure message detailing the reason for the call. All calls with operators, whether connected with a doctor or not, are recorded and archived, and are accessible at anytime from anywhere. Best of all, the choice of whether or not to use a live operator is doctor-specific, allowing your OMS practice to customize how each doctor prefers to be contacted.