“MedXCom has provided my office with an excellent alternative and more efficient solution to a conventional answering service, all easily accessible via an app on my iPhone.
MedXCom has definitely made the way my office handles after-hours calls more efficient and with fewer headaches.”
Dr. Daniel Quon | Jackson, Mississippi | 2014
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“We knew we needed a new service, and we had been hearing a lot about MedXCom through AAOMS. We met with them at the annual conference and decided to give it a try, and we are so glad that we did!
The transition was easy. Since then, my doctors are much happier with the lack of errors and low maintenance. My favorite part is we have the app on our phones for easy access.”
Vera Lantigua, Office Manager | Orlando, FL | 2016
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“Our biggest complaint in the past was the amount of time it took for our answering service to pick up calls. In addition, they were often given incorrect information regarding our office hours.
With MedXCom we have reliable, customizable service that allows us to run our office more efficiently. The app is an added bonus. It is very convenient and the ability to return the patients call through the app is an invaluable timesaver. I recommend MedXCom without reservation.”
Marlon K. Moore, DMD | Bronx, NY | 2016
“MedXCom has significantly reduced the number of non-emergent calls we receive after hours. We experienced no difficulty with the transition and the app is very easy to use. They helped us set up a customized service that meets our needs and works perfectly for our practice.”
Sera Zarnich, Practice Manager | Pittsburgh, PA | 2016
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“I could not be more satisfied with MedXCom! Since signing up almost a year ago [2018], we have had no problems and the transition away from our old live operator service has been seamless. I would (and do) highly recommend the system to my colleagues and fellow providers.”
Dr. Eugene M. D’Amico III | Newark, DE | 2017
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“I am an Oral and Maxillofacial Surgeon who has been in practice for 40 years. For my on-call service, the mom and pop operation I used to use was taken over by a larger cooperation, and service was less than efficient. At the prompting of my office manager, I looked for alternatives and discovered MedXCom. I enrolled, and to my surprise, this system exceeded my expectations. The service has been prompt in receiving calls and response to patient care has been very effective. I would highly recommend MedXCom for your communications needs.”
Fredrick L. Hecht, DMD | Carlisle, PA | 2017
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“Our group had been using an after-hours answering service for many years. This company was bought up by a larger company and we found that the new company was not meeting our expectations. We elected to try MedXCom as a possible solution to our concerns and have found it to have exceeded our expectations. We heartily endorse your product and have recommended it to many of our peers.”
Joseph C. Mulrean DMD, Charles R. Weber DMD, Michael E. Werner DMD, Austin J. Rubel DDS | Olympia, WA | 2016
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“…Trying to find a service where we had more control of the process, we decided to give MedXCom a try (in 2017) and we have never looked back. Our patients have complimented our office on our timely responsiveness and availability. I have the option to accept a call immediately, defer to a later time, or advise the caller to call back during regular office hours. We can create custom greetings for days when the office will be closed. All calls and call-backs are recorded and archived for medicolegal purposes. Oh, and we are paying less for better service!
I am extremely pleased with MedXCom and recommend them highly.”
Spiro C. Karras, DDS | Lincolnwood, IL | 2017
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“My practice signed up with MedXCom at the Chicago AAOMS meeting, and I am very happy that we did. A covering colleague had also highly recommended it to me. Prior, I had used several live answering services that were universally incompetent. Calling patients back would result in rejected calls as I would block my number to protect my caller ID. Also, callers must enter their call back number, which alleviates the need to search our EMR for alternate numbers.
When calling patients using the MedXCom app it actually displays the office telephone number as the Caller ID. Detailed messages left by the patient get transcribed, and when I get a notification though the app of an urgent call, I can either listen to the recording or view the transcription.
This is a well-thought-out service that is pretty flawless and fully automated until such time that I need to call the patient. I highly recommend this service for any office-based oral surgery practice. It is both cost effective and efficient to use.”
Joseph Margarone III DDS | Buffalo, NY | 2018
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“MedXCom has simplified our answering service. There are no more misdirected calls or administration type calls sent to the doctors. The best part is that MedXCom has saved our office a bundle in answering service fees.”
Dr. Robin Gallardi | Chicago Heights, IL | 2019
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“We received an AAOMS postcard advertising MedXCom’s answering service, out of the blue, and just in time. We had been paying anywhere from $600-800 a month for the service we had been using. MedXCom is super simple to get started and use. The support is excellent and the price can’t be beat! Best decision we have made.”
Jennifer Gallagher from Dr. T. Matthew Jacks’ practice | Eugene, OR | 2020
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“Switching to MedXCom was seamless, and we were set up and using in no time. As part of a larger call group, it’s so easy to share call coverage with other colleagues who use MedXCom as well as with those who don’t. That said, my colleagues have all since started using MedXCom. All of our calls are now documented, and the price can’t be beat!”
Spencer A. Haley DDS | Nashville, TN | 2020