Compassionate Quality After-Hours Care, Featuring Immediate Urgent Response
We understand the sensitive and time-critical nature of hospice care. MedXCom ensures every call is answered immediately and directed to the most appropriate staff member.
Our fully compliant HIPAA communication system offers features not available through traditional after-hours answering services – and more!
These include:
- No Hold Times: Immediate response to calls eliminates frustration, increases patient satisfaction and ensures timely assistance when families need it most.
- Intelligent Routing: Urgent callers are quickly routed to the on-call nurse, or other chosen staff person, while non-urgent calls are routed to a dedicated mailbox for efficient staff follow-up.
- Streamlined Workflow: Separate routing of inquiries and marketing calls allows your staff to focus on providing the critical care your patients deserve.
- Secure Recordings: Preserve crucial conversations, protect against misunderstandings, and ensure complete documentation with HIPAA-compliant call recording through dedicated URL links to individual conversations.
- HIPAA-Compliant Staff Texting: Secure and efficient communication between staff members for efficient care coordination in real-time.
- Improved Staff Training: Review recordings to identify areas for improvement and establish best practices in compassionate communication.
- Lower Cost: MedXCom offers significantly more services at substantial cost savings over traditional after-hours services.
- Secure Recordings: Preserve crucial conversations, protect against misunderstandings, and ensure complete documentation with HIPAA-compliant call recording through dedicated URL links to individual conversations.
- HIPAA-Compliant Staff Texting: Secure and efficient communication between staff members for efficient care coordination in real-time.
- Improved Staff Training: Review recordings to identify areas for improvement and establish best practices in compassionate communication.
- Lower Cost: MedXCom offers significantly more services at substantial cost savings over traditional after-hours services.
Next Steps
Schedule a Demo:
Experience how MedXCom can elevate your patient care and ensure seamless communication through a no-obligation demonstration.
Contact: Gerry Gavin, Director, Business Development: 877-633-9776 x. 701 or by email at g.gavin@medx.com.