MedXCom

90 Washington Valley Road Bedminster, NJ 07921

MedXCom and Home Health Care

Helping to Keep Your Clients Healthy at Home! Featuring Immediate Urgent Response Capability.

We understand that Home Health Care Agencies face unique challenges in caring for their clients’ after-hours. 

You want to make sure that Urgent Calls – that could unnecessarily put a client in the Hospital, or a Nursing Facility – get to your nurse first. 

 You want your clients and their families to know that you are there for them – answering their after-hours calls on the first ring and providing faster response times than your competitors. 

Imagine having all of this in an application that is a fully compliant HIPAA communication system. One that can be used on any type of phone and offers features not available through traditional after-hours answering services or traditional phone systems!  And one that will clearly set your level of service above your competitors. This is the MedXCom difference! 

MedXCom and Home Health Care

MedXCom Features include:

  • No Hold Times: Immediate response to calls eliminates frustration, increases patient satisfaction and ensures timely assistance when families need it most. 
  • Intelligent Routing: Urgent callers are quickly routed to the on-call nurse, or other chosen staff person, while non-urgent calls are routed to a dedicated mailbox for efficient staff follow-up.   
  • Prioritizes Calls from Medical Professionals and Loved Ones: Our unique application allows for a separate dedicated telephone number that can be given to Medical Professionals and loved ones to ensure that their calls are given priority routing to the correct staff member and recorded for safety, accuracy and efficiency. Prevents errors in communication of resident care instructions and allows recording of both incoming and outgoing calls to loved ones to allow for clear communication. This prevents any misunderstandings that could escalate into more serious issues.   
  • Streamlined Workflow: Separate routing of inquiries and marketing calls allows your staff to focus on providing the critical care your residents deserve. 
  • Secure Recordings: Preserve crucial conversations, protect against misunderstandings, and ensure complete documentation with HIPAA-compliant call recording through dedicated URL links to individual conversations. 
  • HIPAA-Compliant Staff Texting: Secure and efficient communication between staff members for efficient care coordination in real time.  
  • Improved Staff Training: Review recordings to identify areas for improvement and establish best practices in compassionate communication. 
  • Lower Cost: MedXCom offers significantly more services at substantial cost savings over traditional after-hours services and can be billed either by the number of users or minutes of use – whichever provides the greatest savings to the facility.  

 

Next Steps

Schedule a Demo:

Experience how MedXCom can elevate your patient care and ensure seamless communication through a no-obligation demonstration.

Contact: Gerry Gavin, Director, Business Development: 877-633-9776 x. 701 or by email at g.gavin@medx.com.
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